ClearNext Support

Privacy Policy

Effective date: 10.04.2026

Last updated: 10.04.2026

ClearNext is provided by Chameleons of the Spectrum (“we”, “us”, “our”).

This Privacy Policy explains how we collect, use, store and share personal information when you use the ClearNext app, website, and related support services.

1. Who we are

Data controller: Chameleons of the Spectrum

Email: agnes.g@chameleonsofthespectrum.co.uk

Website: www.chameleonsofthespectrum.co

If you have questions about this Privacy Policy or how your information is used, please contact us using the details above.

2. What this policy covers

This policy applies to:

  • the ClearNext mobile app

  • the ClearNext web app

  • the ClearNext support and marketing pages

  • any communication you send to us about ClearNext

3. The information we collect

Depending on how you use ClearNext, we may collect the following types of personal information:

Information you provide directly

  • your name

  • email address

  • account login details

  • messages you send to support

  • feedback, survey responses, or feature requests

Information you upload or create in the app

  • letters, emails, screenshots, messages, notices, bills, appointment details, bookings, forms or other content you choose to upload

  • text you type into the app

  • tasks, reminders, notes, checklists, deadlines and related information created through your use of the app

Technical and usage information

  • device type

  • operating system

  • browser type

  • IP address

  • app version

  • crash data

  • log data

  • approximate location derived from IP address

  • information about how features are used, if analytics are enabled

    Payment and subscription information

    If you purchase a subscription or paid feature, payment processing may be handled by a third-party provider. We do not store full card details ourselves.

Information from cookies or similar technologies

If you use our website, we may use cookies or similar technologies for essential website functions and, where enabled, analytics or performance measurement.

4. How we use your information

We use personal information to:

  • create and manage your account

  • provide ClearNext’s features and services

  • process and organise content you upload

  • generate actions, summaries, reminders, checklists, deadlines or related outputs based on the information you provide

  • save your app data and preferences

  • provide customer support

  • monitor performance, security and reliability

  • investigate bugs, misuse or fraud

  • improve the app and related services

  • send service messages, such as important account or app updates

  • comply with legal or regulatory obligations

5. Our lawful bases for using personal information

Under UK data protection law, we rely on one or more of the following lawful bases:

Contract

We process personal information where this is necessary to provide the ClearNext service you have asked us to provide, including account creation, login, app functionality, saved content, reminders, and support linked to your use of the service.

Legitimate interests

We may process personal information where necessary for our legitimate interests, including:

  • keeping ClearNext secure

  • preventing misuse or fraud

  • diagnosing bugs and technical problems

  • improving the stability, usability and performance of the app

  • handling support requests

  • keeping appropriate records

Where we rely on legitimate interests, we consider the impact on users and do not use this basis where your rights override those interests.

Consent

Where required, we rely on consent, for example:

  • for optional marketing emails

  • for non-essential cookies or analytics on our website, where applicable

  • for any other processing where consent is the appropriate basis

You can withdraw consent at any time, but this does not affect processing already carried out before withdrawal.

6. Special category data and sensitive information

ClearNext may process content that you choose to upload into the app. In some cases, that content may include sensitive or special category personal data, such as health information contained in hospital letters, assessment documents, or similar records.

Where you choose to upload content that contains special category data, you explicitly request that we process that information in order to provide the service. Where required by law, we rely on your explicit consent for that processing in addition to a standard lawful basis.

7. AI and automated processing

ClearNext may use automated systems, including AI-supported processing, to analyse content you upload and generate outputs such as summaries, actions, reminders, deadlines, checklists, or suggestions.

These outputs are designed to help organise information more clearly. They are not a substitute for legal, medical, financial, educational, or other professional advice. You remain responsible for checking original documents, messages and deadlines.

We do not use automated processing to make legally significant decisions about you without appropriate safeguards.

8. Who we share your information with

We may share personal information with trusted service providers who help us run ClearNext, such as providers for:

  • hosting and cloud storage

  • authentication and account management

  • analytics and crash reporting

  • customer support tools

  • email delivery

  • payment processing

  • AI or document-processing services, if used to deliver app functionality

We may also share information:

  • where required by law

  • to respond to lawful requests from regulators, courts or authorities

  • to protect our rights, users, or the security of the service

  • as part of a business reorganisation, sale, merger or transfer, if that ever happens

We do not sell your personal information.

9. International transfers

Some of our service providers may process personal information outside the UK. Where this happens, we take steps intended to ensure appropriate safeguards are in place, such as approved contractual protections or transfers to countries recognised as providing adequate protection.

10. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide the service, comply with legal obligations, resolve disputes, and enforce our terms.

  • account information: while your account is active and for 12 months afterwards

  • uploaded content and generated outputs: until deleted by you or your account is closed, plus limited backup retention

  • support emails: up to 24 months after resolution

  • invoices and transaction records: as long as required for tax and accounting purposes

11. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Your rights

Depending on your circumstances and the law that applies, you may have the right to:

  • access your personal information

  • correct inaccurate information

  • ask for deletion of your information

  • restrict how your information is used

  • object to certain processing

  • receive a copy of certain information in a portable format

  • withdraw consent where we rely on consent

To exercise any of these rights, contact us at Agnes.g@chameleonsofthespectrum.co.uk

We may need to verify your identity before responding to a request.

13. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO) in the UK. The ICO is the UK regulator for data protection matters.

14. Children and third-party information

ClearNext is not directed at children unless clearly stated otherwise.

If you upload information about another person, including a child, you are responsible for ensuring you are allowed to provide that information and for using ClearNext appropriately.

15. Cookies and similar technologies

If you use our website, we may use:

  • essential cookies needed for the site to function

  • analytics cookies, where enabled and where consent is required

You can manage cookie choices through our website cookie banner or browser settings, where applicable.

16. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the date at the top of this page and, where appropriate, notify users through the app, website or email.

17. Contact us

If you have questions about this Privacy Policy or your personal information, contact:

Chameleons of the Spectrum

Email: agnes.g@chameleonsofthespectrum.co.uk

Website: www.chameleonsofthespectrum.co.uk

For support, bug reports, or general questions about ClearNext, get in touch us via the contact form.

Please include:

  • your device

  • whether you are using iPhone, Android, or web

  • a short description of the issue

  • screenshots if relevant

ClearNext helps turn letters, emails, messages and appointment information into clearer next steps, checklists and reminders. It is a support tool only and does not replace legal, medical, financial or other professional advice. Always check the original source and confirm important deadlines or requirements directly.